customer experience 2

Hello there,

please answer the two questions in one page or less.

share an example of a customer experience you’ve had with a brand in which the customer lifecycle seemed broken or disconnected. >> already explained see the DOC
Why did it seem that way, and what could they have done to better sync it up?

PLEASE SEE THE DOCS, one has my experience and I explained what happened , BUT NEED TO BE PROOFREADING.

another Doc is my friend’s assignment as an example if needed.

please I do not need any written reference.

you can edit, delete, change any my story.

Thank You.