Question description

Remote Deposit capture project

Part 1: Project Integration Management

Recently, several banks have started offering customers remote deposit capture. With this new service, customers do not have to physically go to banks or ATM machines to deposit checks anymore. Instead, they can send checks as a scanned image through an Internet portal provided by the bank. This technology can save banks and customers time and money making the transactions. Blue Bank is considering implementing this new service. To use it, costumers need a remote capture account with Blue Bank and a special scanner to get the necessary images to make the electronic deposit. Once the account is established in the system, customers will be able to scan all of their checks anytime by accessing the Blue Bank service through the Internet, logging in, and scanning the checks. The service should be as easy as sending an attachment in an email. Of course, this new application has to be very reliable, secure, and easy to use. It must be integrated into the current Blue Bank Web site, and the Web site must also provide the ability for customers to purchase the special scanner. Blue Bank will set up the scanner-purchasing ability with several appropriate hardware vendors and sell the devices at its physical banks as well. Blue Bank is not sure yet what to charge for the scanners or service. The Web site will also provide online technical support and instructions showing customers how to set up and use the new scanner and service. Support will be provided 24/7 via the Web site and telephone.

Tasks

1. Prepare a project charter for the Remote Deposit Capture Project. Assume the project will take 6 months to complete and cost about $500,000. Use the project charter template and examples of project charters in Chapters 3 and 4 as guidelines. Assume that the project sponsor will be the new VP of IT, Harold Johnson, you will be the project manager, and you will have people from marketing and IT supporting the project on a part-time basis. The VP of Marketing, Tricia Young, is also a key stakeholder in the project and head of the project steering committee formed to oversee this project.

1. You know people will be requesting changes to the project and want to make sure you have a good integrated change control process in place. You also know you want to address change requests as quickly as possible. Review the template for a change request form provided on Blackboard and any you can find online. Write a 1- 2 page paper describing how you plan to manage changes on this project in a timely manner. Address who will be involved in making change control decisions, what paperwork/electronic systems will be used to collect and respond to changes, and other related issues.

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