read chapter 4 of textbook 1

go back to Chapter 4 of textbook By Nancy Summers fifth edition Fundamentals of Case Management Practice Skills for the Human Services and note “culture and communication” and “thoughtful and thoughtless communication.”

  • Write a 2 page paper describing the most important aspects of communication as they specifically impact the case manager and the client (which might include the client’s family). Address the following points in any order, and others you deem important:
    • Listening
    • Obstacles
    • Difficult or “Loaded” Issues
    • Encouraging honesty and transparency
    • Dealing with Anger
    • Communicating to bring about lasting change
  • Include at least two scholarly sources that support your writing.
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