two assignment document answer all question

Assignment One

Stakeholder Training Evaluation Activity

Fred Nickols provides a perspective that considers multiple stakeholders in training evaluation.Reflecting upon his perspective complete the following activity by following the steps below and the form/table on the following page.

STEP 1:Think of a training with which you have been involved.

STEP 2:Write a brief description of the training.

STEP 3:Consider all of the possible stakeholders involved in the training and list those in the center column labeled “Stakeholders” in the table below. Give consideration to all those in the organization (and outside of it) who could benefit in some way from the training.

STEP 4:List the contributions made to the training by each group of stakeholders.

STEP 5:List the inducements taken away by each group of stakeholders.

Assignment Two

This activity requires you to do the following:

STEP 1: Access the web-based training created by the U.S. Small Business Administration on customer service linked here.

STEP 2: Complete the online training, including all units.

STEP 3: When you reach the final screen that produces a Certificate of Completion, follow the prompts to produce the certificate. Save the certificate by creating a screenshot of it. Paste and place the screen shot in the designated area on the final page of this document.

See the “How to Create a Screen shot” notes on the next page if you are unfamiliar with how to do this.

STEP 4: Evaluate the online training by giving consideration to ideas discussed in Unit 10 specifically, as well as what you have learned throughout the course to this point regarding T&D generally. Use the form on the final page, taking as much space as you need to respond, to complete the activity.

This activity requires you to do the following:

STEP 1:Access the web-based training created by the U.S. Small Business Administration on customer service linked here.

STEP 2:Complete the online training, including all units.

STEP 3:When you reach the final screen that produces a Certificate of Completion, follow the prompts to produce the certificate. Save the certificate by creating a screenshot of it. Paste and place the screen shot in the designated area on the final page of this document.

See the “How to Create a Screen shot” notes on the next page if you are unfamiliar with how to do this.

STEP 4:Evaluate the online training by giving consideration to ideas discussed in Unit 10 specifically, as well as what you have learned throughout the course to this point regarding T&D generally.Use the form on the final page, taking as much space as you need to respond, to complete the activity.

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